Tenant Admin user is locked out - how to fix this #2561 | Support Center

bilalhaidar created 9 years ago

Hi,

I got the Admin for the Default tenant locked out. I don't know why this happened. How to fix that?

Thanks Bilal

15 Answer(s)

0

ismcagdas created 9 years ago
Support Team

Hi,

Login as host admin, go to tenants page. In this page you can unlock the tenant admin using the "actions" menu of tenant.

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bilalhaidar created 9 years ago

I did. It always tells me, Login Failed! Where else I should look for errors or so?

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ismcagdas created 9 years ago
Support Team

You can check Logs.txt file under your web project. It's location changes according to your template version. Take a look at either App_Data folder or the folders under bin folder.

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bilalhaidar created 9 years ago

This is what I am getting:

WARN  2017-03-01 19:32:14,345 [44   ] rcTest.Web.Controllers.AccountController - Login failed!
Abp.UI.UserFriendlyException: Login failed!
   at DrcTest.Web.Controllers.AccountController.<GetLoginResultAsync>d__22.MoveNext() in D:\Workspace\DrcTest\src\DrcTest.Web\Controllers\AccountController.cs:line 208
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()
   at DrcTest.Web.Controllers.AccountController.&lt;Login&gt;d__19.MoveNext() in D:\Workspace\DrcTest\src\DrcTest.Web\Controllers\AccountController.cs:line 137
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Abp.Threading.InternalAsyncHelper.&lt;AwaitTaskWithPostActionAndFinallyAndGetResult&gt;d__5`1.MoveNext() in D:\Halil\Github\aspnetboilerplate\src\Abp\Threading\InternalAsyncHelper.cs:line 120
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Web.Mvc.Async.TaskAsyncActionDescriptor.EndExecute(IAsyncResult asyncResult)
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass37.<BeginInvokeAsynchronousActionMethod>b__36(IAsyncResult asyncResult)
   at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResult`1.CallEndDelegate(IAsyncResult asyncResult)
   at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResultBase`1.End()
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethod(IAsyncResult asyncResult)
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<InvokeActionMethodFilterAsynchronouslyRecursive>b__3d()
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass46.<InvokeActionMethodFilterAsynchronouslyRecursive>b__3f()
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass46.<InvokeActionMethodFilterAsynchronouslyRecursive>b__3f()
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass46.<InvokeActionMethodFilterAsynchronouslyRecursive>b__3f()
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass46.<InvokeActionMethodFilterAsynchronouslyRecursive>b__3f()
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass33.<BeginInvokeActionMethodWithFilters>b__32(IAsyncResult asyncResult)
   at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResult`1.CallEndDelegate(IAsyncResult asyncResult)
   at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResultBase`1.End()
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethodWithFilters(IAsyncResult asyncResult)
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass21.<>c__DisplayClass2b.<BeginInvokeAction>b__1c()
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass21.<BeginInvokeAction>b__1e(IAsyncResult asyncResult)

0

bilalhaidar created 9 years ago

BTW, when I login as host, I cannot see any roles or users created for tenants. Only I see Admin created for host. Correct?

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ismcagdas created 9 years ago
Support Team

Hi,

When you logged in as host admin, you must see a menu like this. Can you see it ?

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bilalhaidar created 9 years ago

Yes I do. List of Tenants. In the Actions menu, there is no unlock. Neither I can see any users in that tenant, what shall I do after seeing this screen?

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ismcagdas created 9 years ago
Support Team

Hi,

It seems like it is not implemented in your version. You can update the field "LockoutEndDateUtc" to null.

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bilalhaidar created 9 years ago

How can I get latest features so that I have latest features? Can I upgrade the code? or I have to replace the entire code?

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ismcagdas created 9 years ago
Support Team

Hi,

Sorry it is my mistake, it seems like it is implemented. Which template type do you use ? MVC 5.x with jquery, Angular2, Angular1 or ASP.NET Core with jQuery ?

Thanks.

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bilalhaidar created 9 years ago

ASP.NET MVC 5 + Angular js 1.x

Thanks

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ismcagdas created 9 years ago
Support Team

Hi,

Can you check that if this line exists in your project or not ? <a class="postlink" href="https://github.com/aspnetzero/aspnet-zero/blob/dev/src/MyCompanyName.AbpZeroTemplate.Web/App/common/views/users/index.js#L56">https://github.com/aspnetzero/aspnet-ze ... dex.js#L56</a>

Since you are a new member, this should exist I think.

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bilalhaidar created 9 years ago

Yes it exists.

I access this through Users screen not through Tenants screen. Also in my case, if I do Unlock, I will be unlocking Host Admin not specific Tenant Admin.

So in case a Tenant Admin is locked, can a host Admin unlock him?

Thanks

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ismcagdas created 9 years ago
Support Team

Hi,

You are right, this is users screen, it should be in tenants list for tenant admin. Can you create an issue for this here <a class="postlink" href="https://github.com/aspnetzero/aspnet-zero">https://github.com/aspnetzero/aspnet-zero</a>, we will implement it.

Thanks.

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bilalhaidar created 9 years ago

I did thanks, <a class="postlink" href="https://github.com/aspnetzero/aspnet-zero/issues/454">https://github.com/aspnetzero/aspnet-zero/issues/454</a>

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