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Chat feature not working with tenancy URL #11643

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Hellonote created

Product Version 12.01 Angular .Net Core

Hello Team,

We are facing an issue in chat feature with tenancy URL. Without tenancy URL, chat feature is working fine but as we enabled tenancy from URL like https://emr.hnv2.com (Sample URL, here emr is tenant) chat is not working. It started throwing 404 error

We request you to kindly guide us, if we missing anything. Thanks

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    ismcagdas created
    Support Team

    Hi,

    Is it possible to share a live URL which we can see the problem ? Can't access https://emr.hnv2.com.

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    Hellonote created

    Hi,

    Live URL is https://qav2.hellonote.com/account/login Credentials: ***** / **********

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    Hellonote created

    Hi,

    Were you able to access the URL and check the issue?

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    ismcagdas created
    Support Team

    Hi,

    I'm getting a "username or password invalid" error. Could you share the correct credentials with [email protected] ?

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    Hellonote created

    Hi,

    Shared the credentials on mail

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    Hellonote created

    Hi ismcagdas, Did you get chance to check this, please?

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    ismcagdas created
    Support Team

    Hi @Hellonote

    Thanks, I have seen the problem. Do you host your app on IIS ? This problem might be related to IIS's query sting length limit. Could you increase your IIS's MaxQueryString And MaxUrl Limits and try again ? Make both of them >= 3000

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    Hellonote created

    Thank you ismcagdas.

    I tried adding this settings manually in azure hosted app service's web.config file. It worked. But this setting is getting overwritten on next deploy.

    If possible, can you help me to get this done by suggesting some way which don't require manual thing. We are deploying the app on azure app service by CICD and web.config file generating automatically.

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    m.aliozkaya created
    Support Team

    Hi @Hellonote

    You can create a PowerShell or Bash command for the deployment pipeline and update the web config.

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    Hellonote created

    Hi m.aliozkaya,

    Ok, Thanks. Will do that

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